FAQ
Shipping & Delivery
How long does shipping take?
Domestic orders within Nigeria typically arrive within 3-5 business days. International shipping times vary by destination: 7-14 business days for most countries. Express shipping options are available at checkout.
Do you ship internationally?
Yes, we ship luxury timepieces worldwide. Shipping costs and delivery times are calculated at checkout based on your location. All international shipments include tracking and insurance.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can monitor your shipment's progress through our carrier's tracking portal or your Chronova account.
Returns & Exchanges
What is your return policy?
We offer a 30-day return window for unworn watches in original condition with all packaging, documentation, and tags intact. The timepiece must not show signs of wear or adjustment.
How do I initiate a return?
Contact our customer service team with your order number. We'll provide a return authorization and detailed instructions. All returns must be shipped with insurance and tracking.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect your return. The funds will be credited to your original payment method.
Warranty & Authentication
Are all Chronova watches authentic?
Absolutely. Every timepiece is 100% authentic and comes with a certificate of authenticity. We stand behind the quality and legitimacy of every watch we sell.
What warranty coverage do you offer?
All watches include manufacturer warranty coverage, typically ranging from 1-5 years depending on the brand and model. Warranty details are included with your purchase documentation.
What does the warranty cover?
Warranties cover manufacturing defects in materials and workmanship. They do not cover normal wear, battery replacements, damage from accidents, or unauthorized repairs.
Watch Care & Maintenance
How should I care for my luxury watch?
Avoid exposure to extreme temperatures, magnetic fields, and chemicals. Clean with a soft, lint-free cloth. For water-resistant models, ensure the crown is properly secured before water exposure.
How often should I service my watch?
Mechanical and automatic watches should be serviced every 3-5 years by a certified watchmaker. Quartz watches require less frequent servicing but should be inspected if performance changes.
Can I wear my watch in water?
Water resistance varies by model. Check your watch's specific rating: 30m (splash resistant), 50m (swimming), 100m+ (water sports). Never operate the crown or pushers underwater.
Orders & Payment
What payment methods do you accept?
We accept all major credit cards, debit cards, and secure payment platforms. All transactions are encrypted and processed through secure payment gateways.
Is my payment information secure?
Yes. We use industry-standard SSL encryption and do not store your complete payment details. All transactions comply with PCI security standards.
Can I modify or cancel my order?
Contact us immediately if you need to modify or cancel an order. Once an order has shipped, modifications are not possible, but you may use our return policy.
Product Information
How do I choose the right watch size?
Case diameter and lug-to-lug measurements determine fit. Generally, 38-42mm suits most wrists, while larger cases (44mm+) make a bolder statement. Check individual product specifications for exact dimensions.
What's the difference between automatic and quartz movements?
Automatic watches are self-winding mechanical movements powered by wrist motion—no battery needed. Quartz watches use battery-powered electronic movements for superior accuracy and lower maintenance.
Do you offer gift wrapping?
Yes, complimentary luxury gift packaging is available for all orders. Select the gift wrapping option at checkout, and we'll present your timepiece in premium packaging.
Still Have Questions?
Our customer service team is here to help. Contact us and we'll respond within 24 hours.